![]() ![]() We have access to hard to reach demographics. PlaybookUX is a user testing software that recruits your target demographic. How does PlaybookUX help create a Customer Journey Map? It’s integral to understanding the customer’s needs, questions and feelings. You’ll take the user insights from your research sessions to organize and brainstorm with team members. The Customer Journey Map is created during a specific workshop. What is a Customer Journey Mapping Workshop? You’ll cover points of weakness and brainstorm areas for improvement. Use a customer journey map to understand all of the touch points between a company and their customers. When should I use a Customer Journey Map Template? The Customer Journey Map is a way to visualize the customer’s experience by organizing feedback and understanding future opportunities to improve your customer experience. A step-by-step guide to creating a Customer Journey Map General FAQ
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